Terms & Conditions

General Terms & Conditions

All content and infrastructure of Istanbulhotels.com and the online accommodation reservation service provided by Istanbulhotels.com and through the website ("service") are owned, operated and provided by TTG Travel Agency ( accommodation service by chosen Hotels.)

 

Copyright:

You, the’’user’’, acknowledge that all content included on this Site, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material (collectively, "Content") and the arrangement and compilation of the Content are intellectual property and copyrighted works of Istanbulhotels.com and the Providers. Unless stated otherwise, the copyright of the material on this website is copyright of IstanbulHotels.com.

 

Security:

To ensure that your booking runs smoothly IstanbulHotels.com needs to use information such as your name and address, credit card details, special needs, dietary requirements etc. We will apply appropriate security measures to protect this data. However, IstanbulHotels.com may disclose information about you to other organizations that are hotel partners or affiliates or to organizations contracted by IstanbulHotels.com to manage aspects of website. Hotels require credit card details in order to guarantee your reservation. Your credit card information will be sent directly to the reserved hotel. When you make a booking, you will automatically enter into an agreement with the hotel you have chosen. We will not charge your credit card, as you will pay for your stay at the hotel. Be assured that we take our responsibility regarding your credit card information very seriously. We use the industry standard "Secure Socket Layer" technology to encrypt your credit card details. Therefore, we can guarantee that every transaction made is 100% safe. The credit card company is obliged to pay the remainder. 
 
 
Additional fee:

Our service is free of charge. Unlike many other parties, IstanbulHotels.com will not add any additional fee,ie a reservation fee, to the room rate quoted. 

 

Cancellation:

Please follow the instructions in the confirmation email in case need to cancel User stay. If user cancel according to the cancellation policy of the hotel, it will be free of charge. We recommend to read the cancellation policy of the hotel carefully. If you cancel later than requested by the hotel or do not show up, the hotel might charge fee which in most cases is the equivalent for a one night stay. As well, IstanbulHotels.com will not charge you any cancellation fee.

 

Accounts: 

User may register to utilize istanbulhotels.com by completing the specified registration process and providing  with current, complete and accurate information as requested by the online registration form. It is user responsibility to maintain the currency, completeness and accuracy of user registration data, and any loss caused by user failure to do so is user responsibility. As part of the registration process, user will be asked to choose a security question. It is entirely user responsibility to maintain the confidentiality of user security question and account. User agrees to notify Istanbulhotels.com immediately of any unauthorized use of user account. Istanbulhotels.com is not liable for any loss that user may incur as a result of someone else using user account, either with or without user knowledge.

 

Trademark:

Istanbulhotels.com and additional marks not mentioned here, are registered service marks of TTG Travel Agency. Other product and company names identified on this Site may be the name, trademark, trade name, service mark, logo, symbol or other proprietary designation of TTG Travel or a third-party. The use on this Site of any name, trade name, trademark, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third-party, and the availability of specific goods or services from such third-party through this Site, should not be construed as an endorsement or sponsorship of this Site by any such third-party, or the participation by such third-party in the offering of goods, services or information through this Site

 

Miscellaneous:

Unless stated otherwise, the software required for our services or available at or used by Istanbulhotels.com and the intellectual property rights of contents and information of and material on Istanbulhotels.com are owned by TTG Travel Agency ,its suppliers or providers.

 

Minors:

Persons under the age of 18 are not eligible to purchase, cancel or modify any services available through Istanbulhotels.com.
 
 
Pricing Errors:

Istanbulhotels.com endeavor to publish and maintain accurate prices and information for the services which offered in web site. Service providers provide us with the price and other information related to these services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from our service providers, Istanbulhotels.comand/or the service provider retains the right to refuse or cancel any requests placed for such service.

The IstanbulHotels.com website has been compiled with the  utmost possible care. Our services are based on the information provided by the hotels; for this reason, the hotels remain responsible for the correctness of this information. Hotels can alter the information about their hotel, such as prices and availability, at any moment. We can therefore not guarantee that all the information is accurate and faultless, nor can we be held responsible for errors or inaccuracies in the supplied information. You should always check the provided information before acting on the basis of the supplied information.